Refunds & Cancellation Policy
Jayride allows you to book directly with your transport supplier on the Jayride website. In addition, Jayride makes the booking process easy by making sure all prices are fixed, by holding your booking money on your behalf until after travel, and making available 100% refunds in certain cases.
100% refund guarantee
Because your plans may change, Jayride guarantees a 100% refund on cancellations, with no cancellation fees, on all cancellations received prior to pick-up with advanced notice as per the policy below.
Please contact Jayride as soon as possible for cancellations on confirmed bookings so that we can issue your refund.
You may cancel your booking at any time prior to your pick-up departure time. In order to make a cancellation, you must notify Jayride. You should notify Jayride as soon as possible in order to make sure you are eligible for a refund.
Your booking is not considered canceled until Jayride confirms your cancellation. The time of cancellation is considered to be the time Jayride receives your cancellation request.
Fees and refunds on booking cancellations
You are eligible for a 100% refund on your booking, with no cancellation fees, for cancellations greater than 24 hours prior to your pick-up departure time.
You are not eligible for any refund on your booking for cancellations 24 hours or less prior to your pick-up departure time.
You may change your booking details at any time greater than 24 hours prior to your pick-up departure time. In order to make a change, you must notify your transport supplier as soon as possible for any changes to your booking details.
Your booking details are not considered to be changed until your transport supplier confirms the change. The time of the change is considered to be the time that the transport supplier confirms the change.
It is recommended that you call your transport supplier to make any changes immediately as you need them.
It is usually not possible to make changes to bookings 24 hours or less prior to your pick-up departure time, except at the sole discretion of your transport supplier.
Fees and refunds on booking changes
You are eligible for no fees for changing your booking details, for changes greater than 24 hours prior to your pick-up departure time, so long as the total cost of your transfer remains the same.
If booking changes result in extra charges in addition to the amount previously paid, you will need to settle the difference with your transport supplier.
If booking changes result in lesser charges in addition to the amount previously paid, no partial refund is possible and your fee for the change is equal to the difference between the two charges.
If you have some trouble with your transport, your first action should be to immediately contact your transport supplier. Your booking is managed directly by your transport supplier and the sole party who can resolve any dispute is your transport supplier.
In the case of a dispute between a passenger and a transport supplier, the transport supplier may authorise Jayride to issue a full or partial refund. If authorised by the transport supplier to issue a refund, then Jayride will refund the passenger within 24 hours.
In the instance of a dispute, the transport supplier has the final say over whether Jayride can issue a refund on their behalf. Jayride is not able to offer any other resolution than a refund. If another resolution is sought by either the passenger or the transport supplier, then that party should contact the other party directly.
Despite your transport supplier’s best intentions, your best intentions, and the capabilities of the Jayride website, your travel plans may go awry. Please note Jayride is not responsible for any loss or damages incurred as a result of a transport booking via Jayride.
By using Jayride you agree to Jayride’s Terms and Conditions which outline this in more detail.
For any questions regarding this policy, please contact us.
For any specific questions regarding your transport, please contact your transport supplier.
We update this policy from time to time, so please refer to this page regularly. This page was last updated on 24 November 2017.
Jayride Group Limited, ACN 155 285 528.